Now Hiring - Client Experience Manager - Transaction and Listing Coordinator in Austin, TX

Cain Realty Group is seeking to grow its Success Team by hiring additional Client Experience Managers to serve both our home-buying and home-selling clients. There is a clear path to growth and limitless opportunities that could come from this role. Client Experience Managers also have their own assistants to help with some of the day-to-day tasks as well, so we are only considering applicants with residential real estate experience in some capacity. This is not a remote/virtual job opportunity.

The perfect candidate for this role may be a licensed agent that has realized they prefer the back end or support side of real estate more so than the selling, cold calling, door knocking, etc. Or perhaps the perfect candidate has worked on the support side for another real estate team or company and is looking for more growth opportunities. This could include those currently or recently working as a Transaction Coordinator/Manager, a Closing Coordinator/Manager, an Executive Assistant, Account Manager, or a Listing Manager/Coordinator.

This position requires a well-organized, service-minded individual with good interpersonal skills and attention to detail. This person will provide fiduciary service to all sellers from before a home comes on the market up until it closes escrow. This position also requires strong time-management skills, as well as staying task-focused in order to complete multiple projects. Someone with project management experience that was heavy on customer service would excel in this role.

This is a very tech-savvy position, so strong technology aptitude is a must.

A few of our group's most commonly used affirmations and mottos are below:

• Get comfortable being uncomfortable
• The only way to grow is to change
• Keep your emotions between the lines
• BE DO HAVE

Compensation

The Client Experience Manager role is a salaried position with bonuses, passive income opportunities, 401K, and a great health insurance package. Base salary dependent on candidate experience, yet there's ample opportunity for an Client Experience Manager to make six figures within a few years through various other opportunities at CRG.

Primary Objectives

• Build, implement, and manage all systems for sellers, buyers, database management, information management, and back-office support
• Manage contracts through closing
• Manage listings through the contract
• Be well versed in handling customer inquiries or complaints
• Keep the agents informed regarding any problems or issues that need to be handled
• Ensuring a jaw-dropping customer service experience for our home sellers and buyers

Regular Work Activities

• System development, implementation, and management
• Information management
• Oversight of contracts and listings
• Customer/vendor relations
• Regular, effective communication with sellers and buyers
• Coordinate various pre-listing activities for our home selling clients

Key Skills

• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Bookkeeping skills
• Great ability to focus
• Concerned about doing things the right way
• Calm under pressure
• Learning-based
• Service-based attitude
• Proven ability to succeed

People Contacts and Interactions

• Lead Agent – daily
• Agent Team – daily
• Administrative Team – daily
• Buyers/Sellers/Vendors – as appropriate

Learn More About Us!

[please apply online] Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• How did you find out about this opportunity?
• How would you make an impact on our productivity and culture?

Experience:

• residential real estate: 1 year (Preferred)

License/Certification:

• Texas Real Estate License (Preferred)

Work Location: In person